Approosters & Merchant agreement

This is an agreement between these two parties:

1. Merchant - You, as a Shopify merchant, who uses Approosters' Shopify Apps (later "App") in their Shopify stores (later, in Terms of service, the "merchant")

2. Approosters - the provider of Shopify Apps

The agreement consists of 1. Terms of service and 2. Data Processing Addendum (together, the "Agreement").

By using the Apps developed by Approosters, you comply with this agreement.

 

1. Terms of service

Shipping carriers

The merchant is responsible of his/her agremeents with the shipping carriers that he/she uses with Packrooster Shipping.

Shipping fees

The merchant is responsible of setting up and monitoring the shipping charges he/she charges from their customers using Packrooster Shipping. The merchant is responsible of the shipping fees charged by the shipping carrier of the merchant's shipments done with Packrooster Shipping.   

Selling, providing or shipping of illegal products

The merchant is responsible of following the laws of the countries he/she ships products from and to. Approosters is not responsible of any illegal activities, such as shipping illegal products, or any other similar illegal activity done with the help of Packrooster Shipping

Responsibilities of shipping fees and customs declaration

Approosters is not responsible of any fees caused by the use of the Apps, such as shipping services, customs declaration or other services by shipping carriers and such parties. The merchant needs to know which customs declaration documents he/she needs for shipments. Approosters is not responsible for any extra fees caused by missing documents or other information in shipments.

 

2. Data Processing Addendum

We value your and your customer's privacy

Packrooster Shipping ("the App”) provides shipping integrations with many shipping carriers and the ability for Shopify merchants to fulfill and ship orders to merchants who use Shopify to power their stores ("the Service"). This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

In this privacy policy we refer your data as a merchant as ”Merchant data” and your Shopify store's customer data as ”Customer data”.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account as Merchant data: to read products, to read and write orders, to add shipping information to orders and also the email address and address details of your Shopify store.

We collect Merchant data directly from the relevant individual, through your Shopify store, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the App.

The App also collects necessary Customer data from your Shopify store in order to function properly. This data is only stored for a period of time it is needed to process the order fulfillments and possible returns with the App. This period is 60 days and after that the data is deleted. This customer data includes order information, customer contact details and address information.

How Do We Use Merchant Data?

We use Merchant data to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

How Do We Use Customer Data?

We use Customer data to make the App usable and to improve the usability of the App for different kind of shipping and fulfillment configurations. The Customer data is needed to create the necessary shipping labels for orders and shipping configurations to your Shopify checkout. We don't store Customer data longer than needed for the App to function properly.

Sharing Merchant data

We share merchants email address with Klaviyo, the email newsletter provider, of which we use to send important information regarding the App. You can always unsubscribe from the email list, and your email information will be removed from Klaviyo. You can read Klaviyo's privacy policy here: https://www.klaviyo.com/privacy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Sharing Customer data

We share Customer data only to the shipping providers that you use through the App, to create the shipping labels you use to ship the orders using the App.

Limited access to Merchant and Customer data

We limit the access to Merchant and Customer data by our personnel so that only the limited individuals working with Approosters has access to the data, and all the individuals who work for Approosters have signed a strict non-disclosure agreement not to share or collect the data other than the parts mentioned in this privacy policy.

We also limit the access to any Merchant or Customer data with strong passwords and two-factor authentications.

Data loss prevention strategy

We have a data loss prevention strategy to help keeping your data safe. This strategy includes technical controls, policies and standards to protect your and your customers data.

Security incident response policy

If we notice any data breach or security incidence regarding chances of any personal information ending up in wrong hands, we'll notify the affected merchants and take instant actions on protecting the data and fixing the possible vulnerabilities.

Data retention

When you install the App, we will maintain your contact information (Merchant data) for our records unless and until you ask us to delete this information. Customer data collected by the App is kept safe only for 60 days until it will be deleted. If the App needs to access customer data after that (e.g. you need to print returns label for an old shipment using the App), the data is re-acquired and stored for another 60 days, until it will be deleted.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@approosters.com or by mail using the details provided below:

Approosters
Siltakatu 10B 30
80100 Joensuu
FINLAND